Articles Our "Pick of the Month" Resorts Ratings Redux Hotel Renovation Ideas vs AAA Ratings Criteria How Well Do You Know Your Competitor? Our Favorite Hotel Stars and Diamonds Timing is Everything, or is it? Boutique Hotels: Have they gone too far? People Really Do Make the Difference What is a Boutique Hotel? The Non-Negotiable Traits of Leaders How Important is Service? Front Desk Service Mistakes Attitude vs Aptitude Female Business Travelers' Expectations Is Outsourcing Your Training a Viable Alternative Unique Identity + Consistent Service = Success AAA Standards vs Guests' Expectations Are Your Guests Better Informed Than Your Staff? Are U.S. hotels rated differently from other North American Hotels? The Design-Ratings Connection Attitude Can Make the Difference How Should Casino-Hotels be Rated? Does AAA Rate Resorts Fairly? Is Your Property Suffering From Design Deficiency? The Future of AAA Ratings Who Should Train Your Employees What Is Your Optimum AAA Rating Key to Success: Training and Follow-Up If You Disagree With Your AAA Rating Are AAA Ratings Always Accurate and Objective The Unsung Heroes Maintaining Your AAA Rating Earning a AAA Rating vs Maintaining a AAA Rating: Which Is More Difficult? Is a Higher AAA Rating Right for Your Property? Consistency: The Hallmark of a Fine Hotel Remaining Hospitable in an Inhospitable World Can Outstanding Service Offset Hotel Physical Deficiencies in the Rating Systems? Are Your Employees Checking Out As Fast As Your Guests? Can Mystery Shopping Help You? Specific Services that AAA Deems Critical at the 4 and 5-Diamond Level What the AAA Diamond Ratings Mean? Is 99% Good Enough? The Legend of the Pineapple Measuring Training in the Hospitality Industry Dealing with the AAA or Mobil Inspector - Does AAA Approval Help? Look for the Ducks How Should Casino-Hotels Be Rated? Is 'Mega Boutique Hotel' an Oxymoron? Hotel People I Have Know? Now I’ve Seen Everything - “Food Servers Employing the Internet to Divulge Names of Customers Who Tip Less than 17%” Does Hotel Room Size Matter? If You Disagree With Your AAA Rating AAA Evaluation Procedure: Is It Fair? Four Star vs Mobil Four Star Rating Condominiums AAA Five Diamond Lodgings; Chain vs Independent Katrina & Rita: Silver Lining or Opportunity? Our Dream Hotel Losing a Diamond or Star Ratings vs Guest Satisfaction 5 Star vs 5 Diamond: What’s the Difference? Strategic Alliance Announced, Committed to Hospitality Excellence Are Small Resorts Unfairly Treated by the AAA and Mobil Rating Criteria QualAsia Formed to Provide Authoritative Organization to Inspect and Evaluate Hotels Across Asia Are Your Trainers Trained? New Employee Orientation: Necessity or Luxury? Save the Best - Replace the Rest AAA and Mobil Ratings As a Sales Tool Our Favorite Hotel? The Current Value of AAA Hotel Ratings Stars and Diamonds; Some Similarities and Some Differences AAA's Delay: Good or Bad? Food & Beverage Mistakes & How to Correct Them Bell Staff Mistakes & How to Correct Them Creating Atmosphere What is "Atmosphere"?